I take great care in packing each plant carefully.
Each shipping carton will have air holes for ventilation,
and plant will be secured inside,
but I cannot guarantee if sent with blooms or buds,
due to handling during shipping,
which is beyond my control.
I make and apply stickers
with "This End Up! Thank You! Postal Person" 
(with a smiley face in hope that it helps),
on the package,
to help prevent from being placed up-side down.
I also cannot be held responsible if the package is lost by the postal service.
IF package is late, local weather conditions may have hindered postal service.
FEEL FREE TO CONTACT ME IMMEDIATELY!
Please do give a few extra days for package to arrive
before filing any complaint/dispute.
Please CONTACT ME first to allow ME to resolve the situation
BEFORE filing any complaint/dispute.
Thank You! Roger K.

 

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REBUTTAL
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eBay Vendor custompokerking321 - Page 2 - Orchid Board...Rebuttal
to
shadytrake's Dishonest review...

I can now say, you can not please everyone, all of the time...
This person (shadytrake), immediately took offence to my offering of help.
Granted, I did not know the level of her expertice.
Even though this person eliminated any guarantee or warranty offered
by removing, stretching and peeling the medium from the roots which they had grown to for over a year,
which anyone knows is hard to do without damage...
I still tried to offer assistance.

After removing the orchid from its medium and pot,
shadytrake was demanding her own warranty and wanted to wait 3 more days
to see if there would be new root growth, or to see if the orchid would survive...
because she is a pro and a student judge for AOS, (American Orchid Society)
of which I found this to be a volunteer position.
I feel shadytrake is SHADY!!!
With more harsh communication, intimidation, and demands,
after trying to position herself for a refund by saying that
she has to reccusitate the orchid ( which looks good IN the 2" pot when she received it)
and would wait 3 days before contacting ebay and/or PayPal
to get her money back if she didn't see root growth... ( there was plenty of white roots with new growth, before she stripped  them of all the medium...)
I politely asked her to purchase from another vendor in the future.
I banned her from any further purchasing from custompokersandmore.
Shadytrake posted a Review which there is a link to in this rebuttal. This is a message claiming to have cinsidered this matter  closed... but then posted a dishonest review?
There was nothing wrong with the orchid she purchased...
             Pretty shady...           
Quote:
Originally Posted by shadytrake View Post
Roger,
I stand by my review. I have your rude and obnoxious emails and eBay has blocked you from contacting me further. If anyone wants to see the emails, I am happy to PM them. As I said in my last communication to you, I do not wish to discuss this any further and I consider the matter closed.
---------------------------------------------
If shadytrake concidered this case closed, she would NOT have posted a DISHONEST review...
If shadytrake concidered this case closed, she would NOT offer to send people
copies of our correspondence privately!
I will post them for everyone to see and determine for themselves...
Here is our communication through e-bay, shadytrake calls rude and obnoxious...
---------------------------------------------------
Quote:
From: shadytrake
To: custompokerking321
Subject: I have a question about using my item or I want to send the seller a message: shadytrake sent a message about Vanda, Renanthera, LV69 Ren. Phillipinensis X Dr. Anek, RED #301664788675
Sent Date: Aug-28-15 08:15:00 PDT

Dear custompokerking321,

The seedling you sent does not have good root structure. I will attempt to resuscitate the plant, but if I do not see new root growth in 3 days, I will ask for a refund through PayPal and eBay.

Please see the photos. These were taken AFTER trying to rehydrate the roots for 20 minutes. I am very familiar with dry root Vandas as I am an American Orchid Society student judge and an experienced grower.

- shadytrake
---------------------------------------------------------
My reply to shadytrake
Quote:
From: custompokerking321
To: shadytrake
Subject: Re: I have a question about using my item or I want to send the seller a message: shadytrake sent a message about Vanda, Renanthera, LV69 Ren. Phillipinensis X Dr. Anek, RED #301664788675
Sent Date: Aug-28-15 09:17:07 PDT

Dear shadytrake,

Hello, There is no resuscitation necessary! My Question is Why complain about the roots after you have taken them, stretched them and stripped them of the medium it had already grown to. By doing this you have damaged the roots yourself. where is all the bark and charcoal, there was only a few pieces it had grown to. Also the plant is very lush and green. Also I can see clearly in all three of your photo's that there are white and green plump roots. It looks like you pulled it right out of the pot it was in. You should have cut the plastic pot away carefully... this would have left most of the roots in a 2" square shape with charcoal and bark in the center except roots that had attached to the plastic pot itself. Then place this in a 6" vanda basket. I would have told you if you had a problem with the plant, I offer a return, but you've removed all of the medium it had grown to and damaged the roots removing it from its container. I will be blatant since you claim to be a judge/experienced grower, the plant is clearly healthy and has healthy roots that have been disturbed. You did not properly remove plant for transplant and damaged roots doing so... I am appalled that you would try to use your authority of the orchid foundation to intimidate and use as leverage for your improper care of this orchid. It had no problem here, It does look very healthy on top, has good white and green plump roots, with proper care there should be no reason for the orchid pictured not to thrive. ( it appears to me that you stretched the roots out trying to make what was there long and hanging roots, which are actually grown that way over a long period of time. You must be very patient. You can not take a root ball grown in that 2" pot for over 1 year period, stretch the roots out and remove the medium the roots are attached to and not expect damage. .just straightening roots that grew in a bent shape can crack/break them...) Pot it, place it, leave alone other than watering needed.

- custompokerking321
-------------------------------------------------------------
Response
Quote:
From: shadytrake
To: custompokerking321
Subject: Re: I have a question about using my item or I want to send the seller a message: shadytrake sent a message about Vanda, Renanthera, LV69 Ren. Phillipinensis X Dr. Anek, RED #301664788675
Sent Date: Aug-28-15 13:08:55 PDT

Dear custompokerking321,

Hi Roger,

There is no reason to be angry and hostile. I in no way tried to intimidate you.

Any good grower will always inspect the entire plant and especially the roots when buying online. I did not rip the plant out of the pot. I carefully removed it in order to inspect and mount it on the traditional wire to grow Vandas (see photo - this is the traditional way to grow Vandas). This is the standard method of growing vandaceous orchids that have aerial roots.

The roots are not good, however, I know that Vandas are hardy and will try to rebound. I will give it three days to see if the roots green up and try to grow. If they continue to brown, then I will know that they were not viable to begin with.

You should re-think your remarks to customers as it is not good to personally attack someone. I did not leave you negative feedback or ask for a refund yet. I just informed you that there MAY be a problem with the plant. I will try my best to make it grow as I do not like to return or make claims. You can read my buyer feedback. I have perfect feedback on eBay.

- shadytrake
------------------------------------------------------
My response,
Quote:
Dear shadytrake,

Hello, you should not assume things. I am not angry, hostile, nor intimidated, nor did I personally attack you. If it does not grow and has any problems, if the white/green roots that are there, as seen in the pictures you sent, start browning it would not be from anything I have done, or have been doing, until you removed it from its container and damaged the roots. The method you are referring to, is how professional breeders hang in green houses. In most cases if you choose to hang your plant like this you must adjust the watering to coincide. I also believe there should be no problem with the orchid thriving. At first you say you need to resuscitate it, now you say it is hardy and should bounce back. You complain of your actions that caused damage and mentioned of going to ebay or paypal to get your money back when there is a 2 week warranty! You could have sent it back to me with no damage the way you received it and I will comply with my return policy and send you any refund due. These orchids are professionally grown. If the white and green roots that are already there start to brown, this means that the roots were good and are browning now after being damaged...It is funny how the plant had absolutely no problem for over 14 months in that pot. I'm sorry, but you can not just bend orchid roots how you want... you need to have patience for it to grow... and as far as you trying your hardest to make it grow...it will grow all by its self, if all you do is water it. Water it and leave it alone! I will tell you the plant is damaged, I do hope it comes back, it does produce very pretty flowers when in bloom. Here is a link to potting Vandas...http://www.sunbulb.com/PW/vandapix.html. I am sorry, I could not agree with either message. I have been growing orchids since about1978. I think that qualifies me as experienced...My testing shows I am 1 of 5% of people in the world with brain functions best suited for a judge as an occupation.Thank You, and have a great day

Cordially,
Roger K.
Customer Service
CustomPokersAndMore

We hope you feel your service was, if not adequate, exceptional!
We value YOU as a customer and strive to keep your interest in returning!
                           Thank You!
                                           Roger K.
----------------------------------------------------------------------
Response,
Quote:
New message from: shadytrake (73Blue Star)
Robert,

Your replies are very aggressive and rude.

Please do not assume that I know nothing about growing. I am a professional grower with a greenhouse, a shadehouse, and an outside growing area.

You are assuming that every buyer on eBay is a novice and knows nothing.

I do not wish to discuss the matter with you any more.

-shadytrake
---------------------------------------------------------------
My Response,
Quote:
Dear shadytrake,

Hello, again, Melissa L Garner. I would appreciate you removing the post on orchid board and take MY photo down you do not have permission to use it. Why am I not listed as the author, you must have removed that...I apologize for speaking to you as a novice and not a pro,,, most on ebay need that help. There are a lot of untrue statements and accusations in your post that need not be discrediting me. I'm sure you have many other informative posts, I should not have to create a page in defense against your post ., orchid board, memphis orchid society or elsewhere... to make the corrections. Are you aware you contradict yourself in your own statements? I have taken a screenshot, page copy of your post. yes I am only a vendor selling Better Grow orchids. I do take them out of the bag and put them back in mesh for transport. ( if left in bag the leaves will bend as they grow from the net). The last pict is of your orchid taken the day of packaging and shipping of your order for my records.

Cordially,
Roger K.
Customer Service
CustomPokersAndMore

We hope you feel your service was, if not adequate, exceptional!
We value YOU as a customer and strive to keep your interest in returning!
                           Thank You!
                                           Roger K.
with no response from shadytrake I e-mailed her again...
------------------------------------------------------------
with no response from shadytrake I e-mailed her again...
And My 2nd attempt to apologize, to shadytrake...
Quote:
Dear shadytrake,

Hello again, so... I would like you to remove that post and we remain cordial to one another, as I am normally not rude. My feeling was after stripping the roots of the medium it had grown to for approx. 1 yr. it is quite evident that some damage would have occurred... and when you decided to keep it 3 more days and not return it, I felt like you were trying to make your own stipulations with the return policy I have in effect. I do hope you can understand my position as a seller, not being able to replace plants for novice growers. You have more experience I was unaware of... and I applaud you for your efforts and accomplishment with this orchid. May be you were trying to help me by letting me know the condition, I did not see it that way at the time and felt as though you were looking for something for nothing, which some people try to do on ebay, you know work their system? ... So... My apologies, from one grower to another! Please consider my words and lets part on good terms.

Cordially,
Roger K.
Customer Service
CustomPokersAndMore

We hope you feel your service was, if not adequate, exceptional!
We value YOU as a customer and strive to keep your interest in returning!
                           Thank You!
                                           Roger K.
--------------------------------------------------------------------------------


Shadytrake posted a dishonest review on Orchid Board...

Contradicting herself  in statements made and stating false facts.
I did apologize for offending her,
not knowing her expertice, by offering of assistance.
(through 2 seperate e-mails on e-bay).
I also requested to have the post removed or correct the false statements
along with another opology more than once, with no response.
1.) Shadytrake stated I said " to cut the pot away from the orchid"
here's the rest she left out," and not to pull it out from the pot by the stalk
or upper portion of the plant".
The contradiction here, is where she then states I said "she should have left it in the pot
and just watered it for another year..." that is not true.
2.) The last picture of the orchid in the 2" pot IS her orchid,
as I take a photo for my records (for ebay) of every plant purchased.
That photo was taken the morning I packaged and shipped,
I also have placed it on my website listing. Funny though,
how my authorship is no longer on my photo... copyright infringement???
3.) She states it is evident that I do not care for the plants
and leave them in the plastic bag... NO this is also FALSE,
the last photo in her post IS her orchid and it is NOT in a plastic net bag,
but was placed back into the bag for shipping.
I save them and reuse them, this is only logical to me...
I felt her review was ok, as others would notice the contradictions...
Anyone can also check my Ebay FEEDBACK at my store
I joined orchid board to post a rebuttal... and things seemed to get worse.
This is MY Rebuttal on Orchid Board to shadytrakes dishonest review...
CUSTOMPOKERSANDMORE.COM
Hello, Mellisa, I see you read, but did not acknowledge my e-mails... In my defense I must correct a few things here.

The last photo of the plant in the 2" pot in your post, IS your orchid, taken the morning of packaging and shipping. I take a photo of every order for records... which also shows that the orchids I sell do NOT stay in the mesh bags, as this will damage the leaves as they grow... but they are great for transport, therefor the reuse of the mesh bag.

Yes, they are Better Grow Orchids as the plastic name tag will indicate...
No, I do not acquire my inventory from death racks...
that to me, would be more costly in the long run. As I believe in doing a good job the first time.
If the customer is happy then they might tell 3-4 people. If the customer is unhappy they will tell 50 people and that is more difficult to deal with, of course...

You mention that it slid right out of the pot... BUT you fail to mention the bark and charcoal it had grown to for approx. 1 yr...
peeling the roots away from the medium and straightening them is rarely done without damage.

I do have a return policy, but does not cover customer abuse... now don't get me wrong, I AM SURE you were VERY careful, but no matter how careful, anyone could be, peeling the roots away from bark and medium it has grown to WILL damage the skin of the root if not break it...

I did NOT tell you or suggest at all to leave it in the pot and just water it... the listing itself is clear and states is ready to transplant in to 4" pot, not on a spike. that was your choice...

I did however suggest cutting the pot away if grown to it instead of pulling it from the stalk to pull it out...
So you contradict yourself in this post when you say I said to cut it out, then you say I said to just water it.

You were talking about returning it, but wanted to wait 3 days...

Sorry but the return policy is for item returned in same condition. it was in a 2" pot with tape around it to keep any loose medium and the plant from falling out, you removed it, VOIDING any return at all.

I would not be able to sell it right away if it was returned. I would have to make sure it would survive and care for it for a period of time to ensure health for the customer purchasing...

After you took offense, to me trying to help and offer advice, not knowing your level of expertise, and very aggressively tooting your own horn that you are a professional, how much money you spent and you were a judge with AOS, did not give you a free pass for a return considering the removal of the plant from the pot and not being able to be returned in same condition as received...

You FAIL to mention ALL the correspondence to make yourself look NOT GUILTY

Yes, I did ask you to purchase elsewhere in the future!

Most would have been happy with the quick response to your cry, the offering of help and care.

I did say I was sorry for not knowing your level of expertise as most on ebay require assistance, hence my offer to help... my offer of help was NOT to belittle you...

I also mentioned that may be you were trying to help me by letting me know the condition of stock I had purchased... I tried to look at it a different way and give this as an easy way for us to regain a positive relationship.

you did not respond well... as in this post...

100% positive feedback for 2 yrs standing!
Read my Feedback determine for yourself if Melissa left
neutral feed back or bad feedback in the neutral spot so it can't be removed!

Yes, when I buy 200 babies I get a discount...

Most do not have a facility to board a large quantity.

CO2 injection, climate, temp, humidity, lighting, watering...all auto. ANI Airborne Nutrient Dispersal with cool misters and humidity controlled nutrient injection system.

Does anyone sterilize their tools before use, check out this Orchid Potting Instructions from Better Grow Orchids on my site at ... Vanda, Ascocenda, Renanthera, Orchids, CustomPokersAndMore,

Either way you may not be happy with me, but I am glad you are happy with your orchid...

Thank You, Melissa

from,
Roger K. Custompokersandmore.com
--------------------------------------------------------------------
shadytrake's response to my rebuttal on Orchid Board,
Quote:   
shadytrake
Senior Member
          Join Date: Nov 2008
Zone: 7b
Member of:Memphis Orchid Society; AOS
Location: Memphis, TN
Posts: 1,525
View shadytrake's Gallery [United-States] Female
Default
Roger,

I stand by my review. I have your rude and obnoxious emails and eBay has blocked you from contacting me further. If anyone wants to see the emails, I am happy to PM them. As I said in my last communication to you, I do not wish to discuss this any further and I consider the matter closed.
------------------------------------------------------------
I was accused of harrassment, stalking, being insulting, name calling, abusive language and more...
of which I was the only one who was referred to as
a jerk by shadytrake (Senior member of Orchid Board),
in her comunication to someone else...
Does anyone else see where I did anything close to the accusations posted against me,
other than shadytrake, Rosie C. and her friend on Orchid Board, Judith Arquette?
here is Judith Arquette's message to me...
Quote:
judith_arquette
Senior Member
          Join Date: Dec 2013
Zone: 5b
Location: Greece, NY
Age: 42
Posts: 725
[United-States] Female

Welcome to the forum...so glad you could join just to attack one of our members (kinda stalkerish). I can't imagine anyone would find you snarky and condescending (not).
There are ways to defend oneself with dignity and respect if you really felt it necessary or you could have just let your eBay reviews speak for themselves. One neutral feedback (regardless of what it said) shouldn't make a difference if everyone else is thrilled with your products.
Last edited by judith_arquette; 10-11-2015 at 11:05 PM..
----------------------------------------------------------------------
OK... Judith does not know me, but is a freind of shadytrake,
which I think might explain her snarky and condescending message to me...
Also to defend myself with dignity and respect, I am doing just that...
and not leaving it alone as judith_arquette suggests...
Must not know much about marketing and sales, or is intimidated easy or intimidated by shadytrake...
Thank You! judith_arquette,
but I will diregard your advice
as I feel giving up is not an option when defending...
And don't forget,Truth for Defence Against Dishonesty!!!
--------------------------------------------------------------------------------------------------------------
I do not believe I called her by any other name, other than Melissa or shadytrake.
Check for Yourself !!!

I do not believe I referred to her as anything else.
Check for Yourself !!!

I do not believe I was insulting, but informative.
Check for Yourself !!!

Shadytrake insulted me several times calling me a jerk  and posting false statements.
Check for Yourself !!!

I am not stalking, but publicly defending untrue statements posted by shadytrake.

I have offered many apologies, with no acceptance.

I do hope that person was given a warning as they insulted me publicly on this forum.

I have not e-mailed shadytrake personally except on ebay,
with an apology and request for the untrue statements to be removed, again with no reply.

I feel I was cordial and everything is basically self explained.
Check for Yourself !!!

To further her intimidating acts,
I was sent a personal message with a WARNING
from shadytrake senior member of orchid board...
here it is...

Quote:
Private Message:  shadytrake
                         Senior Member
Re: You have received a warning at Orchid Board - Most Complete Orchid Forum on the web !
  You have received a warning at Orchid Board - Most Complete Orchid Forum on the web !
Dear Custompokerking321,

You have received a warning at Orchid Board - Most Complete Orchid Forum on the web !.

Reason:
-------
Insulted Other Member(s)

We do not insult members of the OB or call them names.
-------

Original Post:
orchidboard  com/community...tml#post775444
Warnings serve as a reminder to you of the forum's rules, which you are expected to understand and follow.

All the best,
Orchid Board - Most Complete Orchid Forum on the web !
__________________
"Hello, my name is Melissa and I am an Orchidoholic"
-------------------------------------------------------------

If you check the posts you will see I was NOT insulting, but shadytrake was the one insulting me...
I also did NOT use ANY abusive language... see for yourself...
I actually thanked shadytrake for the positive results it has brought, I will add that positive post also ...
Shadytrake must have contacted an administrator.
Rosie C. (Orchid Board Adminitrator) contacted me
apparently with limited info on shadytrakes behalf.
After I sent Rosie C. some of the info left out, I recieved another message from
Rosie C., validating that it was shadytrake who was abusive and called "me" a jerk,
during communication with wintergirl
here is that post to wintergirl
shadytrake
Senior Member
          Join Date: Nov 2008
Zone: 7b
Member of:Memphis Orchid Society; AOS
Location: Memphis, TN
Posts: 1,525
View shadytrake's Gallery [United-States] Female
------------------------------------------------------------------------------------------------------------------------------------------
Quote:
Originally Posted by wintergirl,
I have had good luck with plants from Ebay. I am pretty picky though Your plant looks like it should make it.
--------------------------------------------------------------------------------------------------------------------------------------------
I agree. That's why I gave them a neutral rating instead of negative on eBay. I'd have given him a positive if he hadn't been such a jerk in communications.
__________________
"Hello, my name is Melissa and I am an Orchidoholic"
---------------------------------------------------------------
and another post where shadytrake states I went on a total tyraid  on her...
Quote:
shadytrake's Avatar    
shadytrake shadytrake is offline
Senior Member
         

Join Date: Nov 2008
Zone: 7b
Member of:Memphis Orchid Society; AOS
Location: Memphis, TN
Posts: 1,525
View shadytrake's Gallery [United-States] Female
-----------------------------------------------------------------------------------------------------------------------------------------------
Quote:
Originally Posted by campchi
Looks like the plant is in dehydration
-------------------------------------------------------------------------------------------------------------------------------------------------
For sure, but also there is not very much root to grow from.

However, I saw new root growth today and I decided to try because it was inexpensive and I like the cross.

I won't do business with this seller again just based on the communication. I really didn't like being personally attacked like I didn't know what I was doing. Seriously, the guy went into a total tirade on me.
__________________
"Hello, my name is Melissa and I am an Orchidoholic"
------------------------------------------------------------------------------
I feel I was only trying to help, speaking of facts,
explaing the e-bay return policy,
explaining my 2 week warranty policy
and learning about shadytrake during this process...
So apparently...  it is ok, for a senior member to insult another member,
call someone names and make false statements or post a dishonest review on Orchid Board.

Here are both messages from Rosie C.... I thanked her aswell...
First private message from,
Quote:
RosieC RosieC
Administrator
          Join Date: Jul 2008
Zone: 8a
Location: West Midlands, UK
Age: 40
Posts: 24,713
View RosieC's Gallery [United-Kingdom] Female

We do not tolerate abusive language
Custompokerking321 we do not tolerate abusive language on this forum.

Melissa is a member who has been here a long time and has a good reputation on this forum and as such has every right to post a negative review. See here for our rules on posting negative reviews. We understand that negative reviews can be damaging which is why we set these rules, however our members also need to be able to discuss their experience of vendors.

You have the right to defend your business however you must do so politely and without harassing or threatening the user who posted the review. I do NOT feel that you have done this politely and for that reason the infraction that you were given will stand. Further abusive language either in the forums or in private posts through this forum will result in a permanent ban.

You have no right to demand that a negative review is removed from this forum, unless it contravenes our forum rules on such things. (From my personal point of view I regard positive reviews as useless if I don't also see the negative ones.)

I will not remove the thread, but will lock it. From a personal point of view I find you responses to just confirm Melissa's comment in the review that you are 'rude, accusatory, and defensive' however I will leave this thread here to allow our members to make up their own mind having read both sides.

Quote:
Rosie Coller
Orchid Board Administrator
--------------------------------------------------------------------------

My response to Rosie C.
Quote: custompokerking321
Hello Rosie,
thank you for leaving the post up, I agree with you, people should be able to decide for themselves...
I simply asked for the post to be removed or corrected. I made no demands only a request with an apology
It is good that others will see the contradicting statements in shadytrakes post ( I said
to just leave it in the pot and water for another year... and then she says I said she should have cut the plastic pot away...) and ( It is clear that he leaves them in the bag) which is not true and the last photo of her plant the day of shipping confirms that also...
I did not call her a jerk, but yet she referred to me as a jerk in a post to another. but all this is ok with you?...
I to believe without negative reviews any review is pointless... but it must be HONEST!
Yes my feedback speaks for itself...
and I gave thanks as well for the all the positive it has brought me...
I understand you trying to protect a senior member, but anyone can make a mistake.
I do not feel as though I was harassing or threatening, other than to speak the truth! Over explanatory, may be and defending, yes.
So I thank you as well for leaving the posts up, but do not understand the (LOCK) on the post to keep me out?
Seems a bit one sided to me...
I did not call anyone names but have been accused of such and have asked to be shown where I did so...
Defensive yes, accusatory, only where applicable, and rude, well that's upon ones opinion. thank you for leaving the posts up in my defense...
Thank You!
Roger K. / Custompokersandmore.com custompokerking 321
--------------------------------------------------------------------------------------

Second private message from Rosie C. to my reply...
RosieC
Administrator
          Join Date: Jul 2008
Zone: 8a
Location: West Midlands, UK
Age: 40
Posts: 24,713
View RosieC's Gallery [United-Kingdom] Female
Default Re: We do not tolerate abusive language
Hi Custompokerking321

Just to clarify, the post is locked for EVERYONE not just you (except admins and moderators). Our forum prides itself on harmonious discussions and any thread that strays from that and shows no sign of going in a better direction is locked.

You are right Shadytrake should not have used the work Jerk, however apart from that her posts were just stating her view of the transaction that happened between you.

We do NOT support senior members unless we feel it is warranted. I simply stated that because part of our rules on posting negative feedback include the need to be a long standing member in 'good standing' which she is. In the past senior members have been banned from this forum when they caused serious problems. We can't however judge who is right or wrong in a given situation, we simply judge based on the feel of the language used in the posts, be that actual bad language/name calling or just an overall aggressive feel.

Your posts do feel bullying and feel aggressive to others. Bad language and calling names may not occur in them, but that doesn't stop them feeling aggressive. Others (not just Shadytrake giving the infraction) have reported them to the moderators as such.

As I said before, the thread will remain and will remain locked as that is our policy on any such thread. I have advised Shadytrake to not respond to any further communication from you.

Rosie Coller
Orchid Board Administrator
----------------------------------------------------------------------------------------
I replied to Rosie C. on Orchid Board twice, in one message I mention...
I would however like you to inform me of where I insulted her or called her names,
Please, so I may understand exactly what I did wrong, as I do not like to make the same mistake twice.
I feel that you sent the warning to the wrong person.
I also feel that the warning sent to me By Shadytrake through a private message is an attempt to intimidate me.
I recieved no answers to the question.
Here is Rosie C's messages to me in shadytrakes behalf, and my reply and thanks back to her...
Quote: 
RosieC
Administrator
          Join Date: Jul 2008
Zone: 8a
Location: West Midlands, UK
Age: 40
Posts: 24,719
View RosieC's Gallery [United-Kingdom] Female
Default Re: We do not tolerate abusive language
Hi Custompokerking321

Just to clarify, the post is locked for EVERYONE not just you (except admins and moderators). Our forum prides itself on harmonious discussions and any thread that strays from that and shows no sign of going in a better direction is locked.

You are right Shadytrake should not have used the work Jerk, however apart from that her posts were just stating her view of the transaction that happened between you.

We do NOT support senior members unless we feel it is warranted. I simply stated that because part of our rules on posting negative feedback include the need to be a long standing member in 'good standing' which she is. In the past senior members have been banned from this forum when they caused serious problems. We can't however judge who is right or wrong in a given situation, we simply judge based on the feel of the language used in the posts, be that actual bad language/name calling or just an overall aggressive feel.

Your posts do feel bullying and feel aggressive to others. Bad language and calling names may not occur in them, but that doesn't stop them feeling aggressive. Others (not just Shadytrake giving the infraction) have reported them to the moderators as such.

As I said before, the thread will remain and will remain locked as that is our policy on any such thread. I have advised Shadytrake to not respond to any further communication from you.

Rosie Coller
Orchid Board Administrator
-----------------------------------------------------------------------
My response,
Quote:
Originally Posted by Custompokerking321
------------------------------------------------------
Quote:
Originally Posted by RosieC
Custompokerking321 we do not tolerate abusive language on this forum.

Melissa is a member who has been here a long time and has a good reputation on this forum and as such has every right to post a negative review. See here for our rules on posting negative reviews. We understand that negative reviews can be damaging which is why we set these rules, however our members also need to be able to discuss their experience of vendors.

You have the right to defend your business however you must do so politely and without harassing or threatening the user who posted the review. I do NOT feel that you have done this politely and for that reason the infraction that you were given will stand. Further abusive language either in the forums or in private posts through this forum will result in a permanent ban.

You have no right to demand that a negative review is removed from this forum, unless it contravenes our forum rules on such things. (From my personal point of view I regard positive reviews as useless if I don't also see the negative ones.)

I will not remove the thread, but will lock it. From a personal point of view I find you responses to just confirm Melissa's comment in the review that you are 'rude, accusatory, and defensive' however I will leave this thread here to allow our members to make up their own mind having read both sides.

Rosie Coller
Orchid Board Administrator
--------------------------------------------------------------------------
My response,
Quote:
Hello Rosie,
thank you for leaving the post up, I agree with you, people should be able to decide for themselves...
I simply asked for the post to be removed or corrected. I made no demands only a request with an apology
It is good that others will see the contradicting statements in shadytrakes post ( I said
to just leave it in the pot and water for another year... and then she says I said she should have cut the plastic pot away...) and ( It is clear that he leaves them in the bag) which is not true and the last photo of her plant the day of shipping confirms that also...
I did not call her a jerk, but yet she referred to me as a jerk in a post to another. but all this is ok with you?...
I to believe without negative reviews any review is pointless... but it must be HONEST!
Yes my feedback speaks for itself...
and I gave thanks as well for the all the positive it has brought me...
I understand you trying to protect a senior member, but anyone can make a mistake.
I do not feel as though I was harassing or threatening, other than to speak the truth! Over explanatory may be and defending, yes.
So I thank you as well for leaving the posts up, but do not understand the (LOCK) on the post to keep me out?
Seems a bit one sided to me...
I did not call anyone names but have been accused of such and have asked to be shown where I did so...
Defensive yes, accusatory, only where applicable, and rude, well that's upon ones opinion. thank you for leaving the posts up in my defense...
Thank You!
Roger K. / Custompokersandmore.com custompokerking 321

--------------------------------------------------

In my defense , again, here I did Not recieve any other infraction from anyone else.
I have been threatened to be banned from Orchid Board for abusive langauge,
but no one has shown me the abusive language because there isn't any...
So it seems to me that false statements and offensive remarks by
senior members to me are ok at this Orchid Board forum...
Again, I ask everyone to check for themselves before following and defending false accusations.
http://www.orchidboard.com/community/vendor-feedback/87393-ebay-vendor-custompokerking321.html
In my defense, I must say a lot of this is uneccessary,
as I have not contacted shadytrake any further,
except to respond to her messages she keeps sending
after she had said she considered this a closed case...
So to me, she must not consider it closed.
Also, I requested nicely to be informed of where the insult, name calling and/or abusive language is/are,
so I won't make the same mistake twice.
Only because I do not believe I did any of such accusations.
I have had NO response, or any reply with any info showing
me where I had done so, as such accustions posted againt me suggest.
I believe them to be FALSE accusations..
Let them know what you think!
Rosie C. has locked the post...
but I DO NOT believe shadytrake recieved any warning or reprimand
for her wrongful actions on Orchid Board.

Here is a positive post resulting from shadytrakes post... (copy and pasted)
Quote:
wintergirl
Senior Member
          Join Date: Nov 2014
Zone: 5b
Location: Northern Indiana
Posts: 1,951
View wintergirl's Gallery [United-States] Female
-----------------
Snipped by me: (wintergirl)
Quote:
Originally Posted by Custompokerking321
CUSTOMPOKERSANDMORE.COM
Does anyone sterilize their tools before use, check out this Orchid Potting Instructions from Better Grow Orchids on my site at ... Vanda, Ascocenda, Renanthera, Orchids, CustomPokersAndMore,
---------------------------------------------------------------------
Quote:
wintergirl
Senior Member
          Join Date: Nov 2014
I really like your 'vanda repotting into a basket' video. The center stake is a nice idea. I have not yet tried a vanda in a basket, mine are in clay pots.

I think the buyer/seller relationship started on the wrong foot and just went downhill. I am glad you defended yourself. It looks like you give your orchids good care. I would buy from you
__________________
_________
Colette
---------------------------------------------------------
I did let wintergirl know that I did not make the video, (just being honest)
but allowed to link to it for my customers to view as a Better Grow Orchid vendor...

Thank You! Wintergirl, (Colette)
I believe everything is self explanitory, if you have all of the HONEST information...
Here is the link to shadytrakes post/review and my rebuttals
they call abusive language, threatening and more... see for yourself!
http://www.orchidboard.com/community/vendor-feedback/87393-ebay-vendor-custompokerking321.html?highlight=ebay+vendor+custompokerking321
Thank You! for viewing, taking the time to research, and not just trust the judgement of others...
Roger K. / Custompokerking321 / Custompokersandmore.com / ebay.com.stores.custompokersandmore

Picture of shadytrakes orchid taken morning of packaging.
GOOD condition, Healhty and Growing!
These 3 pictures were sent to me by shadytrake...
after removing the orchid from its container, stretching and stripping the roots
from the medium grown to for approx. 1yr-14 mo.'s.
Ready to transplant to 4" or 6" Vanda basket...


Disclaimer and warrant of authorship
to original author, shadytrake.
I must be honest and apologize
for questioning
the removal of authorship
from my photo's, to shadytrake!
As I realized when placing the photo's
she sent me on my website,
they automatically authored my name to them.
This may have innocently happened when
she posted my photo on Orchid Board.
The 3 photo's below were taken, I believe,
By shadytrake, as she sent them to me.

Your Baby Vanda
will be
"BAGGED",
prior to shipping
for added protection,
and
Larger Orchids will be well secured!
CP&M